Caring for people is a huge task. Although the healthcare environment has always been a fast-paced, chaotic and demanding space, it has become more challenging than ever in recent years. Administrators and team leaders realize that the only way to keep teams empowered is to improve their communication tools. Enter unified communications.

Healthcare professionals now operate in an increasingly mobile environment, rushing between patient rooms, offices, field duties and more. All the while, they are connected to an ever-growing number of contacts, from insurers to specialists and administrative teams. Unified Communications is the key to keeping this complex network of moving parts running smoothly.

With fast, aligned, and efficient communication tools, healthcare teams can share information faster, achieve better patient outcomes, and even reduce costs. Still not convinced. Today we’re going to show you how you can build a business case for unified communications in healthcare.

  1. Demonstrate the value of collaboration

Care teams have always been relatively mobile groups of people. It’s rare that every essential person in a hospital or care facility is sitting behind a desk at all times, waiting for a phone to ring or answering emails. Healthcare professionals often rush between rooms to care for patients or work with their teams to keep the facility running smoothly.

With so many people located in different spaces, it is often difficult to ensure that all team members have access to the same essential information. UCaaS ensures that paramedics in the field can share data about an incoming patient with the surgeon who will be working on that person in real time.

Teams can call and message colleagues to seek advice or discuss a problem. Doctors can reach specialists through video conferencing sessions and brainstorm ideas on how to handle a complicated case. Now, the majority of UCaaS solutions also include productivity and collaboration tools, it is also possible to share files and data securely and quickly within the communication ecosystem. With integrations to electronic health records and other systems, data flows smoothly.

  1. Open the door to telehealth

Telehealth has emerged as a critical investment for many hospitals and healthcare providers during the pandemic, when patients could not to connect with people in person. As we move into a new era of patient care, the demand for telehealth and remote care solutions will only continue to grow.

With UCaaS, healthcare organizations have new opportunities to experience things like video collaboration and conferencing. Innovators can continue to attract new patients (and funding) by implementing a virtual receptionist to ensure patient calls reach the right person at the right time.

You can even set up music on hold and announcements to inform and entertain patients while they wait. Depending on the flexibility offered by your UCaaS solution, you may be able to build a business case around telehealth with access to APIs that provide great functionality. For example, APIs can automate certain messages for team members, provide self-service solutions for scheduling appointments, and send patients automatic reminders of an upcoming call.

  1. Highlight potential cost savings

Perhaps the easiest and most effective way to sell a business case for unified communications in healthcare is to demonstrate how much your organization can save by implementing the right technology. While the concept of transitioning to a cloud-based UCaaS environment might have been daunting and expensive a few years ago, that is no longer the case. Over the past two years, most healthcare brands have been forced to naturally begin the transition to a UC environment, so completing the migration will be less of a concern for many business leaders.

As a number of healthcare companies have discovered during the pandemic, switching to a UC system can also help professionals save a lot of money on accessing various tools from different vendors. With UCaaS, you get all the messaging, video, and calling tools you need in one environment, with an easy-to-understand billing cycle.

If you get your UCaaS through the cloud, you can even save money by purchasing only the seats and tools you need when you need them. Cloud solutions can easily scale to adapt to the changing needs of a healthcare organization.

  1. Watch team productivity

All professional teams, whether it is a group of companies or a healthcare provider, want to increase the productivity of their employees. Unified communications solutions are a natural productivity booster because they enable faster, smoother, and more diverse communication between employees, wherever they are. This means that professionals and specialists can join conversations faster and resolve patient issues faster.

Unified communication tools also provide easy access to knowledge and data in healthcare environments. Instant access to critical data is crucial in a rapidly changing healthcare environment. With UC solutions, companies can integrate their communication hub with their EHR system and other tools, to ensure professionals can find all the details they need to help a patient in one place.

Access to real-time data can mean the difference between life and death in a medical emergency when professionals need treatment advice that a patient needs instantly. It can also ensure that each staff member stays as productive as possible because they don’t have to wait for someone to respond to an email, sending them the information they need.

  1. Prioritize security and compliance

health has appears as a major environment for security issues over the years. Even during the pandemic, criminals were taking advantage of the healthcare landscape to gain access to valuable personal data. This means that medical groups are under increasing pressure to demonstrate their commitment to privacy, security and compliance.

With unified communications technology, companies can access the privacy and security standards they need to reassure patients and regulators. With all the communication and data transfer tools in one place, it is much easier to keep track of the end-to-end data flow, even when professionals and collaborators are in destinations around the world.

The leading UCaaS solutions on the market today also include special provisions reserved for the healthcare industry, such as HIPAA compliance and encryption technology for data at rest or in transit.

There is no shortage of ways to build a business case for unified communications in healthcare today. Whether you focus on security benefits, cost savings, or productivity bonuses, it’s clear that healthcare teams can benefit from unified communications.


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